This Agreement is made between Sharemo Technologies Sdn. Bhd. (Registration No. 202401016930 (1562780-A)), operating under the ORBIT brand ("ORBIT"), and the Client identified in Section 1. It takes effect upon electronic acceptance.
1. Agreement and service
ORBIT will conduct one independent Market Investigation for the restaurant location identified in Section 1. The investigation provides research and analysis of the restaurant’s surrounding market to support the Client’s business decisions.
2. Research scope
The investigation may examine the local market area, surrounding population, demand generators, competing restaurants, menu and pricing information, public search visibility, online reputation and other relevant public signals. The completed investigation will be delivered as a private interactive research report containing findings, comparisons, supporting evidence and research-based recommendations.
Coverage and conclusions depend on the availability, reliability and relevance of information collected. The service does not include internal sales, transaction, POS or operational data unless separately agreed in writing.
3. Research period and methodology
ORBIT will use publicly available information, documented research methods and relevant third-party sources. Findings reflect observations made during the research period identified in the report. Individual sources may have different collection dates and these will be identified where relevant.
ORBIT will exercise reasonable care to distinguish observed information from estimates, interpretations, assumptions and illustrative scenarios. Data from public or third-party sources may be incomplete or inaccurate, and research findings are subject to those limitations.
4. Research timeline
The target completion period is 7–14 calendar days from the commencement of research. Research begins after this Agreement is accepted, the first payment is received and the necessary restaurant information is available.
The timeline is a target rather than a guaranteed delivery date. ORBIT will notify the Client promptly if a material delay is anticipated and provide a revised expected completion date.
5. Payment terms
The total agreed price is shown in the Order Summary and is inclusive of any applicable taxes. The Client pays 50% of the total upon acceptance, before research begins, and the remaining 50% when the completed investigation is ready for handover.
ORBIT will notify the Client when the investigation is complete and make a reasonable completion preview available. Full private-report access will be activated once the final payment is received. Payment instructions will be issued separately by ORBIT. No additional research or services will be charged without the Client’s express agreement.
6. Report delivery and unlimited access
The completed investigation will be delivered through a private webpage hosted by ORBIT. The access link, delivery confirmation and payment records will be sent to the Client’s registered email address.
Unlimited report access is included at no recurring access fee and has no scheduled expiry. This access relates to the original delivered research snapshot, not new research or updates. ORBIT may perform reasonable maintenance or change the hosting location; if the hosting arrangement is discontinued, ORBIT will provide the Client with an accessible archival copy of the delivered findings. The Client is responsible for restricting access to authorised persons.
7. Online report walkthrough
One 20–30 minute online walkthrough is included after final report delivery, at a mutually agreed time. The walkthrough explains the principal findings, report navigation, supporting evidence and recommendations. It does not include additional research, marketing implementation or a separate consulting engagement.
8. Fourteen-day report clarification
The Client may request clarification of the delivered investigation within 14 calendar days from receiving full report access. Clarification includes explanations of original findings, sources, research methods, calculations, interpretations and recommendations.
ORBIT will investigate reported factual errors and correct verified inaccuracies attributable to the original investigation. This service excludes fresh market measurements, new competitor research, new business questions and additional marketing strategies. Corrections of verified errors are not subject to an additional research fee.
9. One-time investigation and market changes
This is a one-time market investigation, not a monitoring or subscription service. The report is a dated research snapshot, and ORBIT is not obliged to refresh it when prices, menus, competitors, customer reviews, search rankings, demographics or other market conditions change after the stated research dates.
New investigations, refreshes and repeat measurements require a separate agreement.
10. Interpretation and business outcomes
ORBIT’s findings and recommendations inform decisions but do not guarantee increased customers, revenue, profitability, search rankings or advertising performance. Illustrative customer journeys or scenarios do not represent directly observed individual behaviour unless expressly supported by evidence.
The Client decides whether and how to act on recommendations. ORBIT remains responsible for performing the agreed research and reporting it with reasonable care and accuracy. Nothing in this Agreement excludes liabilities or statutory rights that cannot lawfully be excluded.
11. Confidentiality, ownership and permitted use
ORBIT will treat the Client’s non-public information and the completed private report as confidential, except for authorised service providers, required lawful disclosures or disclosures approved by the Client. ORBIT may rely on publicly available market information during the investigation.
The Client may use the findings internally and share them with authorised staff or professional advisers for its own business purposes. ORBIT retains ownership of its proprietary software, methodologies, models, templates and tools. The Client receives a non-exclusive right to use and access its delivered report without an expiry date, but may not resell or commercially redistribute ORBIT’s proprietary research product without written permission.
12. Cancellation, delivery problems and refunds
The Client may cancel by writing to orbit@sharemo.com.my. If cancellation is received before research starts, ORBIT will refund the initial payment in full, except for any third-party transaction charge expressly disclosed before payment and lawfully deductible.
If cancellation occurs after research has begun, ORBIT may charge reasonable, evidenced work already performed and previously disclosed non-recoverable third-party costs, capped at the amount already paid. Any remaining prepaid balance will be refunded. ORBIT will provide a breakdown of the charges on request.
If ORBIT cannot supply the agreed investigation, ORBIT will offer a reasonable remedy, including completion within a mutually agreed revised period, correction or an appropriate refund. Nothing limits mandatory remedies under applicable law.
13. Communications and personal data
Email is the official channel for agreement records, payment notices and report delivery. ORBIT may use WhatsApp for service notices only where the Client provides a number and requests or permits such communication.
Personal data will be processed according to the ORBIT Privacy Notice available alongside this Agreement and applicable Malaysian data-protection law. The Privacy Notice may be read in English and Bahasa Malaysia.
14. Electronic acceptance, records and governing law
The signatory confirms that the Client details are correct, that they are authorised to bind the Client, that they have reviewed the Order Summary and the terms above, and that their electronic signature signifies agreement to these terms.
When submitted using the hosted ORBIT customer portal, the Client’s acceptance is recorded on ORBIT’s server with the agreement version, signatory information, signature and timestamp. A copy may be downloaded or printed by the Client. ORBIT may verify the signer’s authority where appropriate. This Agreement is governed by the laws of Malaysia, without prejudice to mandatory legal protections.
